Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Tile Shop's relationship with you in relation to this website.
The term "The Tile Shop" or "us" or "we" refers to the owner of the website whose registered office is Bury New Road, Prettywood, Heap Bridge, BuryBL9 7HY. Our company registration number is No.1808993 registered in England. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Tile Shop's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.



When delivery time is mentioned this is an indicator of what we hope to be able to do, it is not a guarantee and WE TAKE NO RESPONSIBILTY for any issues arising from delays or problems regarding delivery, damages or availability. Any information on possible delays for delivery will be forwarded onto the purchaser as we receive it.
All deliveries MUST be signed for, If the courier is unable to deliver your order due to your none presence,  incorrect address supplied or any other reasonable cause that can be considered within your control, then any re-delivery charge will be chargable to yourself. 
Any damages must be noted by the courier before delivery is signed for and we must be informed within 24 hours with photographic evidence, unless all these steps are followed - NO CLAIM FOR DAMAGES WILL BE ENTERTAINED. 


Any cancellations or returns must be arranged with ourselves within a 'cooling off period' of 30 days after purchase and any returns of none faulty goods must be done at the purchasers expense, all refunds will be issued within 30 days of cancellation or return being arranged.

When a return is agreed upon we then all tracking numbers and details of any returns must be passed on to ourselves as soon as available.


All products are batched and items such as tiles that are colour dependant may have natural variation from batch to batch, therefore it is your responsibility to ensure you have sufficient product to complete your project as future batches cannot be guaranteed to match exactly.

All product suitabilty must be checked prior to ordering as none suitability is not a valid cause for returning goods after the 30 day 'cooling off period', if you have any queries on products call or email us.

Where a minimum order is mentioned this quantity MUST be met and deliveries must be to areas covered by our delivery service (mainland UK exc. Ireland), failure to comply with these conditions will result in orders not being processed.